Refund policy

CourtSide Studios Return & Refund Policy

We want you to love your purchase. If there is an issue with your order, please contact us so we can review it and help make it right.

Return Window

We offer a 14-day return window from the date your item is delivered. To be eligible for a return, the item must be unused, unwashed, undamaged, and in the same condition you received it. It must also be returned with its original packaging, accessories, tags, inserts, and proof of purchase.

To start a return, please contact us at jackconrad@court-sidestudios.com before sending anything back.

Items sent back without first requesting a return will not be accepted.

Return Address

Returns must be sent to the address provided after your return request is approved.

Limited-Edition and Short-Run Items

Many of our tumblers are limited-run, seasonal, event-based, or available only for a short time. Because inventory may be limited, we cannot guarantee that the same design, color, or style will be available for replacement.

If your item qualifies for a replacement but the original item is no longer available, CourtSide Studios may offer one of the following options:

  • A refund to your original payment method
  • Store credit
  • A comparable replacement item
  • An exchange for another available item of equal or similar value

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged during shipping, or you received the wrong item, contact us within 3 calendar days of delivery at jackconrad@court-sidestudios.com.

Please include:

  • Your proof of purchase
  • Photos of the item
  • Photos of the packaging and shipping box
  • A brief description of the issue

Once reviewed, we will determine the best resolution. Depending on availability and the situation, we may offer a replacement, refund, store credit, or comparable item.

Non-Returnable and Final Sale Items

Certain items are not eligible for return unless they arrive damaged, defective, or incorrect. These may include:

  • Custom or personalized products
  • Limited-edition or short-run items marked final sale
  • Clearance items
  • Discounted sale items
  • Gift cards
  • Used, washed, dropped, altered, or damaged items
  • Items missing original packaging or accessories

If you have a question about whether your item is eligible for return, please contact us before sending it back.

Exchanges

Because many of our designs are limited in quantity, exchanges are subject to availability.

The fastest way to get a different item is to request a return, and once approved, place a separate order for the new item. If the item you want is no longer available, we may offer a comparable item, store credit, or refund depending on the situation.

Return Shipping

If the return is due to our error, a defective item, a damaged item, or an incorrect item, we may provide a prepaid return shipping label.

For returns due to customer preference, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs.

Original shipping charges may not be refundable unless the return is due to our error or the item arrived damaged, defective, or incorrect.

Local Pickup Orders

For local pickup orders, please inspect your item at the time of pickup. Once the item is accepted, local pickup sales are considered final unless the item has a clear defect that was not visible at pickup.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at jackconrad@court-sidestudios.com.

Questions

For return questions, please contact us at:

jackconrad@court-sidestudios.com