Shipping policy
Shipping & Delivery Policy
Last updated: September 19, 2026
At CourtSide Studios, we want your order to arrive safely and as smoothly as possible. This Shipping & Delivery Policy explains our processing times, shipping options, local delivery, tracking, and what to do if there is a problem with your shipment.
Order Processing
Most orders are processed within 1–3 business days after payment is successfully completed.
Processing time is the time needed to prepare, package, and hand your order over to the shipping carrier. It does not include carrier transit time.
During holidays, special promotions, product launches, or periods of unusually high order volume, processing may take slightly longer.
If there is a significant delay with your order, we will make reasonable efforts to contact you using the information provided at checkout.
Shipping Availability
CourtSide Studios currently ships within the United States only.
We do not currently offer international shipping.
Shipping Rates
Shipping charges are calculated and displayed during checkout based on the shipping method available for your order.
Shipping rates may vary based on package size and weight, destination, carrier, selected shipping service, and any promotional shipping offers that may be available.
Any available promotional or discounted shipping offer will be displayed at checkout.
Estimated Delivery Times
Delivery estimates shown during checkout are provided by the applicable shipping carrier and begin after your order has been processed and shipped.
Carrier delivery estimates are not guaranteed by CourtSide Studios.
Weather, holidays, carrier disruptions, incorrect addresses, and other circumstances outside our control may affect delivery times.
Tracking Information
When tracking is available, customers will receive shipment confirmation and tracking information using the email address or phone number provided during checkout.
Please allow time for the carrier's tracking system to update after receiving your shipment confirmation.
Local Delivery
Local delivery may be available for qualifying orders within select areas of San Antonio, Texas.
When local delivery is offered, availability and any applicable delivery charge will be shown during checkout.
Delivery timing may be coordinated with the customer after the order is placed.
Please provide a valid telephone number at checkout so we can contact you if delivery coordination is required.
Local delivery availability may vary by product, delivery area, order size, and scheduling availability.
Local Meetup Arrangements
In some circumstances, CourtSide Studios may offer a mutually agreed-upon local meetup for customers in the San Antonio area.
Local meetup arrangements are made by agreement only and are not guaranteed for every order or location.
Customers should not travel to a meeting location until the date, time, and location have been confirmed by CourtSide Studios.
For safety and convenience, local meetups are generally arranged at an agreed-upon public location.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address during checkout.
If you notice an error in your shipping address, contact us as soon as possible before your order ships.
We cannot guarantee that an address can be changed after an order has entered fulfillment.
If an order is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply before the order can be shipped again.
Carrier Delays
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operating conditions.
CourtSide Studios is not responsible for carrier delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, holidays, or carrier service interruptions.
If your shipment appears significantly delayed, please contact us and we will assist with reviewing the available tracking information.
Lost Packages
If tracking shows that your package has not moved for an extended period or appears to have been lost in transit, contact us at:
We will review the shipment information and, when appropriate, assist with contacting the carrier or initiating a carrier claim.
If tracking indicates that a package has been delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with household members or neighbors
- Verify the delivery address
- Allow up to 24 hours in case the carrier marked the package delivered before final placement
If the package still cannot be located, contact us and we will help review the situation.
Damaged Packages or Products
If your order arrives damaged, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the shipping packaging when applicable
Please keep the damaged product and packaging until we confirm whether additional information is needed.
Eligibility for replacement, refund, or another resolution will be handled in accordance with our Refund Policy.
Missing or Incorrect Items
If an item is missing from your order or you receive an incorrect item, contact us promptly at:
Please include your order number and photos when helpful.
We will review the order and work with you to resolve the issue.
Returns and Shipping Charges
Returns are governed by the CourtSide Studios Refund Policy.
Eligible return requests must be made within our applicable 14-day return period.
Unless otherwise stated in the Refund Policy or required by law, original shipping charges are generally non-refundable.
Clearance, final-sale, and other items specifically identified as final sale are not eligible for return.
Order Changes and Cancellations
If you need to request an order change or cancellation, contact us as quickly as possible.
Once an order has entered fulfillment or has been transferred to a shipping carrier, we may no longer be able to modify or cancel it.
Questions About Shipping
For questions about shipping, delivery, tracking, or an existing order:
For general product or sales questions:
Please include your order number when contacting us about an existing order.
CourtSide Studios
Delivering Memories. Because Your Moments Matter Most.
